South Twickenham

Welcome to Met Engage,

We're transforming the Met to become a service that truly delivers for you.

Through our new platform Met Engage you can get to know your local officers, help shape how we police your local area and have direct access to key information and advice.

This isn't just a platform for us to tell you what we're doing in your area, it's an opportunity for you to tell us what's concerning you most so we can take action on the things that truly matter to you.

South Twickenham Safer Neighbourhoods Team

Your Safer Neighbourhoods Team is a group of Met police officers dedicated to serving your community. The team is made up of officers based in your area or 'ward', supported by additional officers from the wider area.

We work closely with local authorities, community leaders and residents to decide our policing priorities for the area. This helps us to find useful, long-term solutions to local problems, while maintaining our wider focus on reducing crime across London.

To contact to your team about local policing issues, email us at SouthTwickenham@contact.metengage.co.uk or pick an officer to email below. (Please do not use this contact method to report crime, in an emergency always call 999 or you can report crime online at www.met.police.uk or dial 101).

Jason Hudson (Metropolitan Police, Sergeant, West Twickenham, South Twickenham, Fulwell & Hampton Hill)

Jason Hudson

Sergeant

Kyle MacKenzie (Metropolitan Police, PCSO, South Twickenham)

Kyle Mackenzie

PCSO

Jon McLoughlin (Metropolitan Police, Inspector, Richmond Borough)

Jon Mcloughlin

Inspector

Gregory Roberts (Police, Police Constable, South Twickenham Ward)

Gregory Roberts

Police Constable

Ivor Roberts (Metropolitan Police, Police Constable, South Twickenham Ward)

Ivor Roberts

Police Constable

Raymond Sullivan (Metropolitan Police, Dedicated Ward Officer, South Twickenham)

Raymond Sullivan

Dedicated Ward Officer

Local Priority Issues

We are committed to tackling the issues that matter most to local communities. Based on our conversations with residents, and the issues they have raised with us, our main priorities are:

Priority Action taken

Residential Burglary and Porch Theft

Issued 01 February 2026

Target High-Risk Areas
Use recent crime data to identify burglary and porch-theft hotspots.
Increase visible patrols during peak hours (daytime deliveries; evening burglaries).

Reduce Opportunity
Promote delivery alerts, photo confirmation, and pickup lockers.
Encourage residents to retrieve packages quickly or use neighbours for pickup.
Support basic target hardening: door locks, motion lights, and doorbell cameras.

Improve Reporting & Evidence
Simplify online reporting for porch theft.
Encourage rapid sharing of doorbell and security camera footage.
Standardize police follow-up within 48 hours.

Engage the Community
Launch a “Take It In” awareness campaign.
Strengthen neighbour-to-neighbour communication.

Focus on Repeat Offenders
Track and prioritize known burglary and theft offenders.
Disrupt resale of stolen goods through enforcement and monitoring

Actioned 01 February 2026

Reduce Shoplifting

Issued 01 February 2026

Focus on High-Risk Locations and Items
Use incident data to identify high-theft stores, times, and products.
Increase visible staff presence and patrols during peak theft hours.
Relocate or secure frequently stolen items near staffed areas.

Encourage Businesses to Strengthen In-Store Deterrence
Improve lighting, sightlines, and store layout.
Expand use of cameras, mirrors, and electronic article surveillance (EAS).
Post clear signage about surveillance and prosecution policies.

Improve Staff Training and Reporting
Train employees to recognize theft behaviours and respond safely.
Standardize quick, simple reporting of incidents.
Encourage timely sharing of video and evidence.

Address Repeat Offenders and Resale
Track repeat shoplifting incidents and offenders.
Monitor and disrupt resale of stolen goods.

Partner with the Community
Share prevention strategies across retailers.
Offer alternatives such as receipt checks or customer service engagement at exits

Actioned 01 February 2026

Prevent violence against woman and girls (VAWG)

Issued 01 February 2026

Strengthen Prevention and Early Intervention
Use intelligence and data to identify high-risk offenders, locations, and repeat victims.
Prioritise early intervention in domestic abuse, stalking, and harassment cases.
Increase visible patrols and safeguarding activity in high-risk areas.

Improve Victim Response and Support
Ensure rapid, trauma-informed responses to all VAWG reports.
Improve risk assessments and protective measures (e.g. bail conditions, protective orders).
Strengthen partnerships with specialist VAWG support services and advocates.

Focus on Perpetrators
Proactively target repeat and high-harm offenders.
Use civil and criminal powers consistently to disrupt behaviour.
Improve supervision and monitoring of known offenders.

Build Trust and Accountability
Strengthen vetting, misconduct processes, and supervision to address officer behaviour.
Increase transparency around VAWG outcomes and performance.
Embed clear standards of professional conduct and zero tolerance for abuse.

Train and Equip Officers
Deliver mandatory training on VAWG, coercive control, and trauma-informed policing.
Improve frontline confidence in recognising and responding to abuse.
Ensure supervisors actively review and support VAWG case handling

Actioned 01 February 2026

The word cloud below represents the issues raised by residents through their Local Matters survey. We take this into consideration along with discussions with stakeholders, ward panel meetings and conversations with the public when setting our key priorities

What members in South Twickenham are saying are the issues in the area:

Latest Alerts

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Burglary of Gregory & Co. Jewellers in Richmond over Weekend

Dear Richmond Residents, Business Owners and Staff, You may be aware of the brazen attack on a je...

Metropolitan Police
02/02/2026 15:55:27

View Alert
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Local Priorities Robbery Concern Update

Dear Resident,Thank you for taking the local priority survey recently, we note that you highlighted ...

Metropolitan Police
02/02/2026 06:11:44

View Alert
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How we are tackling e-bike crime across Richmond

Over the last few months, we have been talking to Londoners at our community crime fighting events, ...

Metropolitan Police
22/01/2026 17:52:16

View Alert
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Have you seen Matthew

#MISSING: Have you seen Matthew, 42? He was last seen near Fairfield Avenue, Twickenham, at around 2...

Metropolitan Police
14/01/2026 09:00:46

View Alert
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Introduction and Thank You

May I introduce myself to you all as your new Borough Superintendent. My name is Craig and I am del...

Metropolitan Police
24/12/2025 11:40:36

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Local Priorities Theft Of Motor Vehicles Message

Dear Resident,I wanted to provide you with an update regarding the theft of motor vehicles, which p...

Metropolitan Police
19/12/2025 10:36:50

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Local Priorities Burglary Message

Dear Resident I wanted to provide you with an update regarding burglary, which people around your ar...

Metropolitan Police
16/12/2025 11:40:04

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New Met for London - Richmond : Mon 15 Dec 09:17

Dear All, You are warmly invited to attend a community conversation hosted by the Metropolitan Pol...

Metropolitan Police
02/12/2025 15:01:13

View Alert

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