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Last year I was in contact with you outlining the London-wide changes to front counter provision being considered. You hopefully saw that despite initial concerns, Bethnal Green Police Station will be remaining open to the public. It will however be moving to a new set of reduced opening hours. From Tuesday 3rd March 2026, Bethnal Green's front counter will move to the following opening times for the public:
Monday to Friday: 10am-10pm. Saturday and Sunday: 9am-7pm. The above hours will be mirrored by 24 other police station front counters across London. However 10 others will be closing to the public from Saturday 28th February 2026, these are: Chingford, Barking, Harrow Church Street, Kensington, Mitcham, Twickenham, Pinner (Volunteer Site), Wimbledon, Royalty Studios.
Alternative ways to contact the Met:
• Outside all front counters that are due to be closed or moved to reduced hours, weatherproof phones will be available for direct connection to 999 or 101 services, which are currently being upgraded to digital connections.
• All other Met services remain accessible through multiple channels: 24/7 emergency response via 999 and non-emergency reporting via 101 and online.
• In-person appointments can be booked with officers to come and see victims of crime, offering a convenient, face-face service for the public.
• Video appointments, which have proven highly effective and popular, offering privacy and convenience, will also be offered as an alternative.
• Neighbourhood policing teams continuing to operate locally, providing face-to-face engagement through ward bases, street briefings, and community events.
• Language line services are available through 101 and 999, regardless of whether an individual uses their own phone/mobile device or a weatherproof phone.
Should you have any further queries or concerns, please contact your local policing team or come in directly to me and I will assist.
Although this was a challenging decision, we remain committed to being accessible, visible and responsive, with neighbourhood policing at the heart of how we serve London.
Oliver Richter, Detective Superintendent
Tower Hamlets Neighbourhoods
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